Privacy Policy

Last Updated: 20/11/24

Our approach to policies

Everybody who works on Enti is motivated by improving people's health and wellbeing.

One of our central guiding goals is to nurture the understanding that people have, both of themselves and others.

We work hard to build and deliver products, software and services that support this goal - and we operate as a business to be able to generate the revenues to invest further in our work.

To do this, we have a legal business entity - Ennity Ltd, UK Company No. 16086712 as registered in England and Wales.

As part of having this legal entity, we are required to have some policies - documents which can often feel very formal, intimidating and black-and-white.

Having said that, we're not very big fans of black-and-white language. So, whilst we have our policy documents - and respect them very much! - we also want you to know that, if they don't make sense to you, we're here to try to help.

You can reach us on team@withenti.com.

With that - we'll hand over to our policy…

1. Introduction

Your privacy is our priority. This Privacy Policy explains how we collect, use, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Data Controller

The data controller responsible for your information is:

Ennity Ltd

86-90, Paul Street, London EC2A 4NE

team@withenti.com

3. Information We Collect

We may collect the following types of data:

  1. Personal Information:
    • Name, email address, and password (provided during account creation).
    • Date of birth, gender, and pronouns (optional, if shared).
  2. Session Data:
    • Interaction logs with Enti’s AI.
    • Feedback or preferences shared during sessions.
  3. Usage Data:
    • IP address, device type, browser type, and usage patterns.
  4. Payment Data:
    • Processed securely via Stripe. We do not store full payment card details.

4. How We Use Your Data

We use your data for the following purposes:

  • To provide and personalize Enti’s AI therapy services.
  • To communicate with you (e.g., updates, session reminders).
  • To analyze and improve our services.
  • To comply with legal obligations.

5. Legal Basis for Processing

We process your data based on:

  • Consent: When you agree to share optional data (e.g., session preferences).
  • Contractual Necessity: To provide services you’ve signed up for.
  • Legitimate Interests: To enhance our services and protect our users.

6. Data Sharing

We do not sell or rent your data. We may share data with:

  • Service Providers (e.g., Stripe for payments, Supabase for database management).
  • Legal Authorities: When required by law.

7. Your Rights

Under GDPR, you have the right to:

  • Access your data.
  • Rectify incorrect or incomplete data.
  • Request deletion of your data (“Right to be Forgotten”).
  • Restrict or object to processing.
  • Data portability.
  • Withdraw consent at any time.

To exercise these rights, contact us at team@withenti.com.

8. Data Retention

We retain your data:

  • For as long as necessary to provide services or comply with legal obligations.
  • Session data: Retained for 12 months unless you request deletion.

9. Security

We implement appropriate technical and organizational measures to protect your data, including encryption and secure storage.

10. Changes to This Policy

We may update this policy. You’ll be notified of material changes via email if you have an account.

11. Contact Us

If you have questions or concerns, please contact us:

Email: team@withenti.com