Terms of Service

Last Updated: 20/11/24

Our approach to policies

Everybody who works on Enti is motivated by improving people's health and wellbeing.

One of our central guiding goals is to nurture the understanding that people have, both of themselves and others.

We work hard to build and deliver products, software and services that support this goal - and we operate as a business to be able to generate the revenues to invest further in our work.

To do this, we have a legal business entity - Ennity Ltd, UK Company No. 16086712 as registered in England and Wales.

As part of having this legal entity, we are required to have some policies - documents which can often feel very formal, intimidating and black-and-white.

Having said that, we're not very big fans of black-and-white language. So, whilst we have our policy documents - and respect them very much! - we also want you to know that, if they don't make sense to you, we're here to try to help.

You can reach us on team@withenti.com.

With that - we'll hand over to our policy…

1. Acceptance of Terms

By using Enti, you agree to these Terms of Service. If you do not agree, do not use our services.

2. Services Provided

Enti offers coaching, counselling and related services through our web platform and AI technologies. These services are not a substitute for professional therapy or medical treatment.

3. User Responsibilities

By using Enti, you agree to:

  • Provide accurate and complete information during sign-up.
  • Use the service responsibly and not for unlawful purposes.
  • Maintain the confidentiality of your account credentials.

4. Payment and Subscriptions

  • Payment is processed securely via Stripe.
  • Subscription plans are billed on a recurring basis unless canceled.
  • You can cancel your subscription anytime via the account dashboard.

5. Refunds

  • Refunds are subject to our Refund Policy.
  • You may request a refund if services were not delivered as promised.

6. Use of AI Services

  • Enti's AI is designed to provide support and guidance but is not a licensed therapist.
  • Do not use Enti for crisis situations. For emergencies, contact local authorities or a crisis hotline.

7. Data Protection

  • Our use of your data is governed by our Privacy Policy.
  • We comply with GDPR and other applicable data protection laws.

8. Limitation of Liability

  • Enti is not liable for indirect, incidental, or consequential damages arising from your use of the services.
  • Our total liability is limited to the amount paid for the services.

9. Termination

We reserve the right to suspend or terminate your account if you violate these terms.

10. Governing Law

These terms are governed by the laws of the United Kingdom.

11. Changes to Terms

We may update these terms. Continued use of Enti constitutes acceptance of the revised terms.

12. Contact Us

If you have questions or concerns, please contact us:

Email: team@withenti.com